Privacy Policy

Last updated: 1 May 2025  |  Effective: 1 May 2025  |  Applies to: neonclash.pro

NeonClash ("we", "us", or "our") operates the website located at neonclash.pro (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Who We Are

NeonClash is an Australian gaming review and esports media platform headquartered at Level 12, 1 Market Street, Sydney NSW 2000, Australia. ABN: 12 345 678 901. For privacy-related enquiries, contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Subscribe to our newsletter (name, email address);
• Submit a contact or enquiry form (name, email, state, message content);
• Register interest in a tournament (team name, email address);
• Apply to write for NeonClash (name, email, portfolio links).

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type, version, and operating system;
• Pages visited, time spent on pages, and referring URLs;
• Device identifiers and screen resolution;
• Cookie data (see our Cookie Policy for full details).

2.3 Information from Third Parties

We may receive aggregated, anonymised analytics data from third-party analytics providers. We do not purchase personal data from third parties.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To send you our newsletter and editorial updates (with your consent);
• To respond to your enquiries and support requests;
• To process tournament registration interest and communicate event details;
• To improve the Site's content, functionality, and user experience;
• To analyse traffic patterns and understand our audience;
• To comply with legal obligations under Australian law;
• To detect and prevent fraudulent or harmful activity.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent — where you have explicitly opted in (e.g., newsletter subscription);
• Legitimate interests — to operate and improve our Site and services;
• Legal obligation — where required by Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers — trusted third-party vendors who assist us in operating the Site (e.g., email delivery, analytics), bound by confidentiality obligations;
• Legal authorities — where required by law, court order, or to protect the rights and safety of NeonClash and its users;
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. For detailed information about the types of cookies we use and how to manage your preferences, please read our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for follow-up purposes.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Complain about a breach of the Australian Privacy Principles;
• Opt out of direct marketing communications at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Links to Third-Party Sites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, NeonClash, Level 12, 1 Market Street, Sydney NSW 2000, Australia